Global presence
We have offices located in USA, UK, Australia and India and enjoy warm and cordial relationship with our clientele world wide.
Committed Workforce
The qualities our staff deliver are: reliability, quick response, professional work output.
Customer Support
Customer support at SBL addresses all the queries with quick response and solution centric approach. We have an FAQ session to clear any of your queries or doubts regarding our company and services.
Latest know-how
It comes as a habit at SBL to keep in pace with the latest industrial advances whether related to technology or management. We manage to update ourselves with latest inventions and performance optimization techniques.
Respect for Time
We value the time of our clients and provide quick response to their queries. Besides this, we are committed to our scheduled time of delivery.
R and D
Our Research and Development department relies upon three principles of Experience, Experiment and Innovation and comes up with new ideas, giving you that extra edge to beat the competition.
Feel free to ask for detailed information on our portfolio of services and offerings. It would be a pleasure discussing opportunities with you.
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SBL’s Infrastructure includes:
- State-of-the-art computerization with fully automated call desks - Uninterrupted and back up power supply
- Fully redundant voice and data communications with security
- Dedicated high speed internet connectivity
- Scalable capacity
- Multiple Leased fiber optic circuit from India to US,
Australia and UK
- Duplicated system to ensure uninterrupted call reception and uninterrupted internet connectivity
- Data Security
- Manned and logical data security at entrances
- Layered access to physical locations and data
- Commercial grade firewall
- Network intruder detection system for extra data security
- Layer 4 switching with advanced router module for intelligent data routing, monitoring and security
Extensive Development Centre
We operate from our corporate development centre located in the heart of Cochin, India.
Some of the advantages of the location at Cochin are:
100% of 988 telephone exchanges are digital here
High density of science and technology personnel
Salaries - 1/5th of the international average
Operational costs less than 50% when compared to major cities
Rentals lower by more than 60% in comparison to other cities
Power and water tariff among the lowest in the country.
Excellent Management
A management team with leadership qualities which focuses on the overall development and financial advance of the staff and assures them a proper work-life balance.
Rich Industry Experience
We employ highly experienced professionals with all benches of the BPO domain we handle, ready to take any challenge. This was materialized with our 5 years of continuous exposure to outsourcing in rich and diverse service verticals globally.
Unmatched HR
Our adept human resource department resolves any complexity easily and perfectly while dealing with both internal and external issues or concerns.
Infrastructure advantages
Location and Infrastructure advantage is the leading area throughout India in terms of internet connectivity and power, proximity to key amenities, talent availability, quality of employee, costs, state receptivity and law and order.
