Introduction of IT based systems in business operations had a great impact in the organizational performances. It has simplified operational complexities and redundancy of tasks in different departments. SBL through its Business Alignment Solutions is concerned to provide IT integrated support services for business management aspects such as Market Analysis, System Analysis, Risk Analysis, Return of Investment (ROI), Organizational Strategy, Performance Improvement Plans (PIP), Resources Management, and IT systems management in organizations, and thereby equip them to increase operational efficiency and profitability.
SBL’s Business Alignment Solutions Offering focuses on aligning client’s IT investments with their business objectives, allowing them to achieve the right balance between operational efficiency and business needs. This service draws on vast internal expertise that SBL has in providing specific solutions to organizations with respect to:
» Improving their internal business processes
» Implementing an enterprise architecture framework that encompasses their current and foreseeable future needs
» Articulating a Data Architecture that meets the storage, archival, retention, maintenance and exchange of data across multiple systems Defining a security architecture that stems the proliferation of fragmented and overlapping identity and authorization mechanisms within an organization
» Improving their internal business processes
» Implementing an enterprise architecture framework that encompasses their current and foreseeable future needs
» Articulating a Data Architecture that meets the storage, archival, retention, maintenance and exchange of data across multiple systems Defining a security architecture that stems the proliferation of fragmented and overlapping identity and authorization mechanisms within an organization
Back office services are highly viable for postponement due to its trivial nature. However enterprises need to keep it running up-to-date because of its impact on day-to-day business. To ensure prompt functioning of back office operations, enterprises seek sustainable and automated solutions that help them to focus on core business activities.
Accomplishing a value based business model, SBL believes in forming, maintaining and concluding business tie-ups in a manner which propagates mutual growth and enduring relationships. We engage in “partnerships” with the clients and thereby enable a comprehensive framework for business engagements. Aligned to sustainable processing methodologies, we provide economical solutions to clients and enhance quality of operations that are worked out at the backyards of daily business activity. With a definitive angling to give value to customer, we have incorporated a prospective business model that ensure smooth functioning of the back office processes.
Partnership
We consider clients as partners in the business and encourage “Partnership-model” business engagement. Our resources are prospectively employed and optimally utilised after in-depth analysis of the project details and client’s unique processing methodologies. With our teams aligned to customer-centric approach, we provide prompt response and quality solutions. Through systematic induction and proficient building of processes, we reduce the risks and uncertainty at each level of our business tie-ups and help our key partners to focus on their core activities. We provide end-to-end solutions, which helps to resolve process issues and other contingencies arising in the due course of entitlements with our clients.
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Performance
SBL follows performance-based and down-to-earth process methodologies, which enables us to align to client requirements and avoid risks involved in process enhancement. With an in-depth analysis of process development at each stage, we provide the right support to the clients enabling quality deliverables at the right time. Our cost-efficiency optimisation helps the clients to control the overhead cost and increase the revenue streams. By providing all-pervasive solutions, we also answer the contingencies arising in the course of process. Our expertise in process automation and re-engineering tools helps for process improvement through high performance, reduced backlogs, and increased transparency.
Value propositions
SBL offers its clients top-class benefits in terms of expertise, process improvement, quality and cost advantage. Our commitment is to deliver what the client requires with our resources. Our pool of experts from diverse fields helps us to answer a number of questions related to process enhancement and quality deliverables. Through our back office services and solutions we add and maintain value in deliverables and rise above client expectancy. By preparing a performance-based plan, we provide process enhancement and improvement in Return of Investments. We provide transparency to process engagement by giving access to daily/ weekly reports. Along with the cost advantage we offer our clients time advantage by ensuring prompt delivery within the TAT.
Customer Relationship
Our partnership model enables us to give one-to-one assistance to the clients during each stage of the process engagement. Through regular feedbacks and constant client updations, we ensure whether client’s requirements are met. We schedule timely meeting and constant interaction with clients during the process progression. We are dedicated to provide higher levels of customer satisfaction and ensure mutual growth and accountability through business partnerships.
Customer Segments
With expertise in various segments, SBL has customers from wide number of domains across the world. We add value to each client engagements by combining our resources and infrastructure capabilities. We follow a multi-sided platform to meet varying client requirements from diverse industries. Our adherence to customer value proposition helps us to bridge the cultural gaps and maintain equal standards for all levels of processes.
Better Resource Management
Resource Management is the base for process improvement and cost reduction. We have incorporated the best resource management measures in our business models, which ensure prompt delivery of outputs and process enhancement. We improve resource efficiency by eliminating repetitive manual tasks at client level. By employing cross training programmes across queues, we ensure that peaks and troughs in volumes as well as backlogs are kept in control through effective deployment of workforce based on workload. We roll out the current resources, who have the required skill sets for new projects, to reduce the ramp-up time, thus ensuring immediate deployment of resources to handle any crisis situations.
Cost Structure
The cost structure is a key element to our business model that is structured in coordination with the client. Being a value-driven organization, we focus on value creation and premium value proposition for our clients, thus ensuring the generation of a complete ROI. We specialize in offering fixed costs, variable costs, and costs based on skills, nature of work and requirement for availability. We compile a relevant and outcome-based metrics in agreement with our client in order to achieve higher value benefits.
Channels
Activating the entire spectrum of communication channel with the best-of-breed-technology, we use telephone, emails, chat and video calling as channels of communication in our organizational system. However, the selection of the appropriate channel completely depends on the client’s convenience. Each communication channel is used during the working hours of the clients to ensure the smooth functioning of their work. We adapt flexibility in our functioning mode to learn the channels that are within client's ease of use and availability. Data transfer channels are selected depending upon the delivery date, volume of transaction, and transfer channel budget for each client. Frequent feedback sessions are conducted to ensure each channel is working at a topnotch level and that each client is made aware about the usage during initial phases of the process.
SBL follows performance-based and down-to-earth process methodologies, which enables us to align to client requirements and avoid risks involved in process enhancement. With an in-depth analysis of process development at each stage, we provide the right support to the clients enabling quality deliverables at the right time. Our cost-efficiency optimisation helps the clients to control the overhead cost and increase the revenue streams. By providing all-pervasive solutions, we also answer the contingencies arising in the course of process. Our expertise in process automation and re-engineering tools helps for process improvement through high performance, reduced backlogs, and increased transparency.
Value propositions
SBL offers its clients top-class benefits in terms of expertise, process improvement, quality and cost advantage. Our commitment is to deliver what the client requires with our resources. Our pool of experts from diverse fields helps us to answer a number of questions related to process enhancement and quality deliverables. Through our back office services and solutions we add and maintain value in deliverables and rise above client expectancy. By preparing a performance-based plan, we provide process enhancement and improvement in Return of Investments. We provide transparency to process engagement by giving access to daily/ weekly reports. Along with the cost advantage we offer our clients time advantage by ensuring prompt delivery within the TAT.
Customer Relationship
Our partnership model enables us to give one-to-one assistance to the clients during each stage of the process engagement. Through regular feedbacks and constant client updations, we ensure whether client’s requirements are met. We schedule timely meeting and constant interaction with clients during the process progression. We are dedicated to provide higher levels of customer satisfaction and ensure mutual growth and accountability through business partnerships.
Customer Segments
With expertise in various segments, SBL has customers from wide number of domains across the world. We add value to each client engagements by combining our resources and infrastructure capabilities. We follow a multi-sided platform to meet varying client requirements from diverse industries. Our adherence to customer value proposition helps us to bridge the cultural gaps and maintain equal standards for all levels of processes.
Better Resource Management
Resource Management is the base for process improvement and cost reduction. We have incorporated the best resource management measures in our business models, which ensure prompt delivery of outputs and process enhancement. We improve resource efficiency by eliminating repetitive manual tasks at client level. By employing cross training programmes across queues, we ensure that peaks and troughs in volumes as well as backlogs are kept in control through effective deployment of workforce based on workload. We roll out the current resources, who have the required skill sets for new projects, to reduce the ramp-up time, thus ensuring immediate deployment of resources to handle any crisis situations.
Cost Structure
The cost structure is a key element to our business model that is structured in coordination with the client. Being a value-driven organization, we focus on value creation and premium value proposition for our clients, thus ensuring the generation of a complete ROI. We specialize in offering fixed costs, variable costs, and costs based on skills, nature of work and requirement for availability. We compile a relevant and outcome-based metrics in agreement with our client in order to achieve higher value benefits.
Channels
Activating the entire spectrum of communication channel with the best-of-breed-technology, we use telephone, emails, chat and video calling as channels of communication in our organizational system. However, the selection of the appropriate channel completely depends on the client’s convenience. Each communication channel is used during the working hours of the clients to ensure the smooth functioning of their work. We adapt flexibility in our functioning mode to learn the channels that are within client's ease of use and availability. Data transfer channels are selected depending upon the delivery date, volume of transaction, and transfer channel budget for each client. Frequent feedback sessions are conducted to ensure each channel is working at a topnotch level and that each client is made aware about the usage during initial phases of the process.